Job Details

TAM – French Speaking Technical Account Manager

FANTASTIC OPPORTUNITY FOR A FRENCH SPEAKING TECHNICAL ACCOUNT MANAGER.
JAVA / WEB APPLICATIONS / DATABASE / OPEN SOURCE.

About Alfresco

Alfresco is the leading open source alternative for enterprise content management. It couples the innovation of open source with the stability of a true enterprise-class platform. The open source model allows Alfresco to use best-of-breed open source technologies and contributions from the open source community to get higher quality software produced more quickly at much lower cost.

The Role

As a Technical Account Manager you will provide a high level of expertise and an exceptional quality of service to the company's partners and external and internal customers. This role would suit a Consultant or Senior Support Engineer that no longer wishes to Travel the country, this is a consulting role but office based.

Alfresco, being an Open Source business depend upon its TAMs as they are critical for revenue generation. We are seeking technically strong Java people with experience around Web Application support, Application server and experience working with databases, therefore you will be required to work throughout the stack to support, develop and roadmap functionalities for customers.

You would also need to take ownership and control the development and maintenance of relationships with Customers and Partners and help to improve the support service offered. The role will see you interact directly with customers to resolve technical issues, help partners and customers find the information they need or the people they need to speak to and escalate where appropriate.

The Candidate

You will have a passion for customers and a strong interest and desire to handle a variety of technical issues from the very basic through the ambiguous to complex, have exceptional communication skills and the ability to work independently, learn quickly and be proactive. Proven problem-solving ability in both business and technical environments.

Fluency in French (or German) Is essential!

Essential skills

* Experience of installing, configuring, maintaining and troubleshooting any issue on either Windows Server, Linux or UNIX operating systems, with a good basic understanding of the others.
* Ability to trace and debug Web applications
* Understanding of Java, Javascript, XML, Web services, FreeMarker, PHP, CIFS, FTP, WebDAV

Desirable skills

* Understanding of Enterprise Content Management

In Return

You would receive a competitive salary and benefits. This will be a challenging and rewarding role with the ability to make a real impact on the business. You will gain exceptional experience and prestige to add to your portfolio.

If you feel that you have the skills and experience for this role, please e-mail tlynch@providepeople.com

Key Words – Java, Javascript, XML, Web services, FreeMarker, PHP, CIFS, FTP, WebDAV, either Windows, Linux, UNIX, Spring

Thomas Lynch – Consultant
Provide Consulting.
01908 523412