Job Specification

Job Title: Service Desk Team Leader- ITIL, O365
Job Reference: 7784
Job Location: Newcastle upon Tyne, England
Salary: £25000 - £30000 per annum + +10% + Benefits
Sector: IT
Job Keywords: Office, 365,, ITIL,, Service, Desk, Team, Leader
Job Type: Permanent
Date Added: 30/03/2018

Job Details

Service Desk Team Leader- ITIL, O365 Do you possess proven and previous experience working as a Service Desk Team Leader? Have you worked on a Service Desk which supports c20,000 users? Do you possess an ITIL certification and/or have worked in an ITIL environment? If this sounds like you and you are looking for a fresh challenge, please read on….. My client, has an urgent need to hire a Service Desk Team Leader who will be responsible for managing the day to day tickets through the management of team of c8 Service Desk Analysts. Reporting in to the Service Desk Manager, you will lead and develop the Service Desk Analysts ensuring 'customer service' is number one priority. A strong and proven Service Desk Team Leader, you will have the gravitas and 'know-how' of how to get the very best out of your team. You will support them, train and develop them and when needed be an escalation point with a lead from the front mentality. Therefore a technical background, specifically around all things Office 365 is a must as you will pick up 'calls' as the service desk can receive on average c6000 calls per month My client needs a strong candidate, someone they can rely on and trust, with proven team lead / management experience coupled with a solid technical background. If this sounds like you/your background, please get in touch for an initial exploratory discussion


Contact: Massimo Lagioia
Telephone: 0845 6000 965