Job Specification

Job Title: Service Desk Manager - O365
Job Reference: 7783
Job Location: Newcastle upon Tyne, England
Salary: £35000 - £40000 per annum + +10% + Benefits
Sector: IT
Job Type: Permanent
Date Added: 30/03/2018

Job Details

Service Desk Manager - ITIL Do you possess proven and previous experience managing a very busy Service Desk which supports c20,000 users? Have you previously helped define the processes and standards and what a 'good' Service Desk looks like? Do you possess an ITIL certification and/or have worked in an ITIL environment? If this sounds like you and you need a change, please read on….. My client, has an urgent need to hire a Service Desk Manager to be responsible for the day-to-day management of the Service Desk. This is a high-profile role, senior execs within the business will be looking to ensure the Service Desk is improved with this new hire. We need a strong minded and 'ideas' person with proven expertise managing an extremely busy service desk, and be comfortable working with little or no direction. Defining the process, standards, SLA's and KPI metrics you would expect in a World class Service Desk, you will have overall responsibility for c20 service desk analysts, with a couple of service desk team leaders to support you. This is a great challenge for the right person that wants to make their mark! Ideally you will be familiar with change/transformation, be comfortable implementing new ideas / process and be confident of delivering this for the business. You will possess experience being the escalation point and will have some technical understanding around Office 365 but please note this is not a highly technical position. My client needs a strong candidate, someone they can rely on and trust and be able to deliver tasks without too much direction. If this sounds like you/your background, please get in touch for an initial exploratory discussion


Contact: Massimo Lagioia
Telephone: 0845 6000 965