Job Specification

Job Title: Service Desk Analyst
Job Reference: 8048
Job Location: Newcastle upon Tyne, England
Salary: £18000 - £22000 per annum + Travel Assistance + Bens!
Sector: IT
Job Type: Permanent
Date Added: 07/11/2018

Job Details

Are you an experienced Service Desk or Help Desk Analyst you looking for a move to a more dynamic workplace? Working in the Service Operations Centre for IT of a this huge, FTSE 250 listed organisation here you will be responsible for the provision of incident management support services. This will entail monitoring the availability of all applications and ensure that data processes are functioning. Specific tasks / responsibilities will include but not be limited to; *Logging all calls on the call logging system and maintain full documentation. *Providing technical support; answering support queries either onsite or via phone or email *Monitoring systems and reacting to prevent service incidents or outages *Taking ownership of user problems and being proactive when dealing with user issues. *Maintaining a log of any software or hardware problems detected via monitoring *Escalating more complex service issues to the relevant IT Support Teams *Arranging for external technical support where problems cannot be resolved in house. *Working as part of a rota to provide 24x7 support Ideal candidates will have demonstrable experience in a Service Desk, Help Desk or Incident Management role gained ideally gained in an ITIL environment. Boasting a fast paced team environment our client is offering a highly competitive salary and the chance to join a hugely successful company! Apply now with a current CV for further information! Interviewing immediately!


Contact: Chuck Lam
Telephone: 01908 062291