|Job Title:||Service Desk Analyst x4 (Trading Systems, Incident Management)|
|Job Location:||City of London, England|
|Salary:||£35000 - £50000 per annum + Shift Allowance + Bens!|
Are you an experienced Service Desk Analyst or Incident Management Engineer working at the front line of technical support? Would you enjoy the cut and thrust of working in a very fast paced, business critical financial services environment? Would you like to work for an undisputed market leader? If the answer is yes then read on, this could be just the job for you! We are urgently seeking to recruit an experienced Service Desk Analysts to join the Incident Management team of this market leading provider systems and services to the Global Financial Marketplace. Here you will work in adherence within ITIL processes and to agreed SLA's, specific responsibilities will include; * Front-end incident management; focusing on the restoration of services * Managing the whole ticket lifecycle for all incidents, including routing / escalation to the appropriate support team (internally) if required * Execution of break / fix instructions * Systems monitoring * Performing regular scheduled tasks such as system health checks, service validation & reporting Ideal candidates will possess current / recent experience in a similar Service Desk / Incident Management role, providing support for at least some of the following areas; Desktop Services, Network Services, Trading / Market Data Systems, PBX, Unified Comms, Voice Recording Systems, VoIP, SIP, Application Support and Infrastructure Support and you must be prepared to work on a 24x7 Shift Rota upon completion of training! In return our client is offering a highly competitive salary, plus shift allowance, plus benefits and the opportunity to join a global market leader! Apply now with a current CV for further information, interviewing immediately!