Job Specification

Job Title: Service Delivery Director / Customer Success
Job Reference: MLCS
Job Location: West London, England
Salary: £80000 - £95000 per annum + Bonus + Award winning benefits
Sector: IT
Job Type: Permanent
Date Added: 08/08/2018

Job Details

Service Delivery Director / Senior Manager, Service Delivery / Customer Success/ Service Delivery Director / Senior Service Delivery Manager / Senior Customer Care Manager / Senior SDM / Customer Experience Director / Customer Evangelist / West London / About this role: Global Tech Leader currently seeks a Service Delivery Director to manage a team od senior SDM's as well as manage enterprise customer escalations. Having an obsessive nature to delivering awesome customer experience is essential. Key responsibilities include; *Genuine passion for leading senior customer success focused teams *Developing and maintaining c-suite relationships at enterprise level in client organisations *Commercially astute - client on-boarding, contract renewals *Creative thinking, always looking for ways to improve everything you come in to contact with Skills required; Essential: *Excellent leadership skills, inspiring, motivating and managing senior teams. *Exceptional track record in a Senior Service Delivery / Customer experience role at enterprise level *Managing client escaltions (client value ideally up to £7-10m per annum) *Ability to present and network at C-suite level *Commercial experience, managing renewals, contract negotiations etc *Have strong negotiating skills *Be able to network and develop key relationships *Self-starter with ability to be effective in virtual environments *Excellent written and verbal communication skills *Excellent teamwork skills For a confidential discussion please apply now.

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Contact: Melissa Lucas
Telephone: 0845 6000 965