Job Specification

Job Title: Online Support Specialist; Website, Customer Service
Job Reference: OSML
Job Location: London, England
Salary: £25000 - £35000 per annum + Bonus + Great Benefits
Sector: IT
Job Type: Permanent
Date Added: 08/08/2017

Job Details

Online Support Specialist; Website, Customer Service Are you looking for that career defining next step? Do you want to work for an organisation that puts there staff growth on the list of priorities whilst letting you work with the latest technologies? If yes, Read On! Key Skills this Online Support Specialist will need -Experience working in a process led support environment preferably ITIL -Experience supporting online web issues for a wide customer base. -Exposure to one or more of these technologies, HTML, CSS, Javascript -Problem resolution or triage experience -Understanding of escalation Desirable Skills -Experience working in a retail or Ecommerce environment My client is looking for a 2nd Line Online Support specialist who can work on supporting all aspects of a high transactional website. You will be supporting internal and external digital issues gaining trusted relationships through the business. As the newest Online Support professional you will be working on various issues escalated from the 1st line team, no day will be the same. This organisation are looking for an individual who is technically savvy who can help the organisation transform to an in-house model working with web based technologies to implement necessary changes. Both proactive and reactive support techniques are needed. If you want to hear more about this exciting opportunity, GET IN TOUCH NOW

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Contact: Melissa Lucas
Telephone: 0845 6000 965