Job Specification

Job Title: IT Support / Operations Manager - ITIL O365
Job Reference: 7361
Job Location: City of London, England
Salary: £50000 - £55000 per annum + + 10 Bonus + Bens
Sector: IT
Job Keywords: IT, Operations, Manager,, , IT, Support, Manager,, Office, 365,, ITIL,, Active, Directory,, Networking,, MDM
Job Type: Permanent
Date Added: 29/06/2017

Job Details

Are you an experienced IT Operations Manager? Do you possess experience of managing 2nd & 3rd line technical engineers as well as Network, Server and Desktop Engineers? Are you still hand's on from a technical perspective and happy to work in a role which is a 50/50? If this sounds like you and you are looking for a change, please read on… Essential Skills Management of technical staff Strong knowledge of Office 365 Basic Networking principles Awareness of Windows Servers, Active Directory ITIL Desirable Skills Mobile Device Management Citrix VMWare Storage Data Centres Managing an operational team of 2nd and 3rd line engineers as well as other technical engineers, you will be responsible for ensuring this inward looking role allows all internal staff full access of IT Systems without little or no disruption. An offsite service desk which is part of the company will take initial calls for all support queries and filter down in the traditional ticketing way. Managing a team of engineers, you will ensure the necessary development and training as well as continuous improvements is ongoing. You will be the escalation point as well as be the 'face' for the VIP's and Senior Management team, therefore exceptional communication skills are key. Managing the technical operations team is only 50% of this role, you will also be responsible for developing a technical understanding of the IT platforms, establishing and maintaining a strong working relationship with the Service Operations team and ensure the associated service KPI's and SLAs are achieved and improved with responsibility for delivering continual service improvement across the IT assets and services. You must be prepared to be hands on, and whilst its not a huge part of thee role, if the company has any P1 incidents, it's a 'all hands on deck' mentality which you will lead/drive. Ideal candidates will be experienced managers, possess good technical background and be very comfortable working with and supporting high level Execs.


Contact: Massimo Lagioia
Telephone: 0845 6000 965