Job Specification

Job Title: Customer Service Representative
Job Reference: ML3001
Job Location: City of London, England
Salary: £11 - £12 per hour
Sector: Retail
Job Keywords: German, speaking,, Turkish, speaking
Job Type: Contract
Date Added: 26/05/2018

Job Details

Our client, one of the worlds leading technology organisations is looking to recruit 18+ customer services representatives to investigate suspicious activity and behaviour that could pose a risk to their various European websites. · Communicate effectively with via email and/or telephone with our customer base, which will include: buyers, merchants and internal customers to analyse risk. · Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends. · Consistently achieve/exceed weekly productivity and quality standards for investigations. · Participate in ad hoc projects/assignments as necessary. · Achieve weekly productivity and quality standards for investigations. · Be prepared to be flexible with working hours and work Saturdays and/or Sundays as part of your normal 5 day shift. Qualifications · Excellent written and spoken German OR Turkish and English skills with an ability to compose grammatically correct, concise and accurate written responses · Working towards or achieved a 2:1 degree or above · Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers · Demonstrated ability to work independently and make complex investigation decisions. · Excellent problem solving skills · Demonstrated ability to analyse problems logically and make rational data driven decisions · Self-disciplined, diligent, proactive and detail oriented


Contact: Mark Lints
Telephone: 01908 304500